Privacy Policy and Refund & Delivery Policy for Alleyway Angels
Last Updated: January 20, 2025
At Alleyway Angels (“we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website (www.alleywayangels.org) or use our services (collectively, “Services”). Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By using our Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.
1. Information We Collect
We collect the following types of personal information when you interact with our Services:
a. Personal Identification Information
This includes data you provide when you leave a comment, register for an account, or interact with us in other ways. Examples include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (e.g., credit card details, billing address)
b. Usage Data
We automatically collect information regarding how you use our Services, such as:
- IP address
- Browser type and version
- Pages visited
- Time spent on pages
- Device type
- Operating system
- Location data (if enabled)
c. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., tracking pixels, web beacons) to enhance your experience with our website. Cookies are small files stored on your device that enable us to track interactions with our site. You may set your browser to refuse cookies, but some features of our Services may be affected.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- To Provide and Improve Our Services: To deliver the services you request, process payments, and communicate with you regarding your transactions.
- To Personalize Your Experience: To customize content, advertisements, and your overall experience.
- For Marketing and Communications: To send promotional messages, updates, and newsletters with your consent.
- To Provide Customer Support: To assist with inquiries, resolve issues, and improve your experience.
- For Legal Compliance: To comply with applicable laws, regulations, and contractual obligations, including fraud prevention.
- For Analytics and Research: To analyze trends, track performance, and improve functionality.
3. How We Share Your Information
We may share your personal information under the following circumstances:
- Service Providers: We may share information with third-party service providers (e.g., payment processors, hosting, marketing services) who assist in operating our business. These third parties are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Compliance: We may disclose your information when required by law (e.g., court orders, subpoenas) or to protect our legal rights, investigate fraud, or defend against legal claims.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred. We will notify you before such a transfer occurs.
4. Security of Your Information
We implement appropriate technical, administrative, and physical safeguards to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You can access the personal information we hold about you and request corrections if necessary.
- Deletion: You may request the deletion of your personal information, subject to exceptions (e.g., for legal or security purposes).
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following unsubscribe instructions or contacting us directly. Note that transactional communications may still be sent.
- Cookies and Tracking: You can manage cookies through your browser settings or third-party tools, though disabling cookies may affect your ability to use certain features of our Services.
6. Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will delete or anonymize it.
7. International Transfers of Data
If you access our Services from outside the United States, your personal information may be transferred to and processed in countries with different data protection laws. We take appropriate measures to ensure that your data is protected and handled in accordance with this Privacy Policy.
8. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If we become aware that we have collected such data, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the “Last Updated” date. We encourage you to review this policy regularly.
10. Refund Policy
Alleyway Angels does not accept refunds. Due to our tax-exempt status, donations and purchases may be eligible for tax-deductible status, which can potentially benefit you during tax returns. Please consult a financial professional for advice before making any decisions regarding your donations or purchases. We recommend donors be aware that we are not licensed financial professionals and are not responsible for any financial actions taken.
11. Delivery Policy
In regard to the donation incentive transactions, Alleyway Angels operates on a two business week pre-order followed by an up to two business week timeline for the delivery of the donation incentives. We complete every pre-order cycle on the 2nd and 4th Sunday of the month.
11. How to Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise any of your rights, please contact us at:
Alleyway Angels
[email protected]
By using our Services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
This Privacy Policy complies with applicable privacy laws and regulations, including the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), and is designed to protect your personal information. Please consult with a legal professional for further advice specific to your business.
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